LAST UPDATED: NOVEMBER 2026
01. Introduction
Welcome to ZydaCreations. We respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how ZydaCreations collects, uses and protects personal information when you visit our website or communicate with us.
We aim to handle personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa.
02. Information We May Collect
When you contact us or enquire about our products, you may voluntarily provide information such as:
- Your name and surname.
- Your telephone number or WhatsApp contact details.
- Product enquiries and preferences.
- Information needed to arrange a showroom appointment.
- Any other information you choose to share with us.
Please avoid sending sensitive personal information unless it is genuinely necessary for your enquiry.
03. How We Use Your Information
Information you provide may be used to:
- Respond to product and pricing enquiries.
- Provide information about our collections.
- Arrange and manage showroom appointments.
- Communicate with you about your enquiry.
- Improve our customer service.
We will not use your personal information for unrelated purposes without an appropriate legal basis.
04. WhatsApp and Instagram
ZydaCreations allows visitors to contact us through WhatsApp and Instagram.
When you use these platforms, your communications and personal information are also subject to the privacy policies and practices of the respective platform providers.
WhatsApp and Instagram are operated by Meta. We encourage customers to review the relevant platform privacy policies before sharing personal information through these services.
05. Sharing of Personal Information
We do not sell customers' personal information.
Personal information may be shared where necessary to respond to your enquiry, provide a requested service, use a relevant service provider, or comply with a legal obligation.
Where third-party services are involved, their own privacy practices may also apply.
06. Information Security and Retention
We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.
Personal information should only be retained for as long as reasonably necessary for the purpose for which it was collected, or as required by applicable law.
07. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request confirmation of whether we hold your personal information.
- Request access to your personal information.
- Request correction or deletion of inaccurate or unnecessary information.
- Object to certain processing of your personal information.
- Withdraw consent where processing is based on your consent.
To make a privacy-related request, please contact ZydaCreations through WhatsApp or Instagram.
08. External Websites and Services
Our website may contain links to external platforms such as Instagram and WhatsApp. We are not responsible for the privacy practices or content of external websites and services.
Please consult their respective privacy policies when using those platforms.
09. Changes to This Policy
ZydaCreations may update this Privacy Policy from time to time to reflect changes in our business practices or applicable legal requirements.
Any updated version will be published on this page.
WE'RE HERE TO HELP
Privacy Enquiries
If you have questions about this Privacy Policy or how your personal information is handled, please contact us.
CONTACT US ON WHATSAPP → Or visit us on Instagram: @zyda16